As with most downloadable software products, items bought through our games (in-app purchases) are generally non-refundable. In some special occasions there can be exceptions, however. The transaction process is controlled by Apple (for iOS devices) and Google (for Android devices), and their support teams will assist with refund requests.
- For Apple (iOS) devices: Visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.
- For Google (Android) devices: Please send an email to parents@frogmind.com or contact us our support team directly from the game by going to Settings > Help & Support and tap “Contact Us” in the upper right hand corner. In your message please state the name of the game the purchase was made in and add the receipt of the purchase. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions have been emailed to you by Google after each purchase.