If you suspect that there’s been fraudulent transaction activity on your account, you should immediately contact Apple (for iOS devices) or Google (for Android devices), as they should be able to assist with this issue.

  • For iOS devices: Visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.
  • For Android devices: Visit Google support and use the ‘Contact us’ button on the page (English language site only) to reach a Google customer support representative by email or by phone.
If you have already contacted Apple or Google about suspected fraudulent activity and they’ve sent you to us, please contact us at billing@frogmind.com. Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots, etc.