We consider providing a fair and secure gameplay environment a top priority. In pursuing that goal, we do not tolerate cheating or abusive behavior. We expect our players to play fairly and by the rules of the game at all times.
We know our player community cares deeply about Fair Play. Naturally, it’s a critical topic to Frogmind, too. We always aim to prevent cheating and disruptive behaviour in our games. This means enforcing our Terms of Service across all Frogmind games - Badland Brawl, Rumble Stars, Rumble Hockey. “I didn’t know…” is not a valid excuse. We’re all here to have fun and enjoy the game!
WHAT DO WE DO?
- Proactively prevent players from using 3rd party software in-game
- Monitor for account sharing and fraudulent payments
- Perform regular fair play checks on our Leaderboards
- Check player accounts that qualified for competitive tournaments
HOW DO WE ENFORCE FAIR PLAY?
Whenever we can, we aim to prevent cheating and disruptive behaviour in our games e.g. we implemented systems that proactively prevent players from using inappropriate language and/or 3rd party software. Where we cannot implement preventative methods, we use a mix of automated and manual review systems. To achieve a fair playing field for every player, we aim to enforce all rules equally to everyone. While much of our systems are automated, we also employ trained moderators who focus on leaderboards, tournament participants and community sourced reports. If you feel like you have received an unjustified penalty, please contact support and we will review your case.
FROGMIND STANDS UP TO BULLYING
We want players to enjoy our games in a safe environment. We are taking part in #AntiBullyingWeek to help address cyberbullying.
Bullying has no innocent bystanders, and all people online should feel able to look out for their friends, to stop the bullies, to speak out and to get support. You can read more about it here: www.stopspeaksupport.com
FROGMIND IS MEMBER OF THE FAIR PLAY ALLIANCE
We want players to enjoy our games in a safe environment. So we joined the Fair Play Alliance. We believe that in order to drive lasting change the industry needs to come together, share research and best practices on how to foster fair play in online games. We are committed to developing quality games and believe that fair play and healthy communities have to be at the core of game design: http://fairplayalliance.org