How to create an account

To create a HypeHype account:Tap "Profile" and select "Sign up".Choose the method you want to continue with.Follow the pop-up guided process...

Issues creating an account

If you can't create an account, please restart HypeHype and try again later.If you log into your old account after trying to sign up, you ma...

Forgot Password

Once you forget your password:If you are not logged in: Tap "Profile" at the bottom of the page.Tap "Log in!"Select "Email".Tap "Forgot pass...

Suspended/Banned account

HypeHype is committed to maintaining a safe and positive in-app experience and reserves the right to suspend or ban accounts that violate ou...

Account logged out automatically

New changes to login or active device settings may require users to log in again.If you've been logged out and haven't authorized any new ch...

How to change password

To set/change your password:Go to your profile by tapping "Profile".Tap the three dots on the top right corner.Tap "Manage account".Tap "Pas...

Deleting an account

To delete your account:Go to your profile by tapping "Profile".Tap the three dots on the top right corner.Tap "Manage account".Tap "Request ...

Hacked account

If you notice any of the following suspicious behaviours, your account may have been hackedYour password or phone number has been changedYou...

This phone number/email address is already registered

One phone number/email address can only be associated with one account. If you want to associate your phone number/email address with a new ...

Changing the phone number or email connected to an account

To change the phone number or email associated with an account:Go to your profile by tapping "Profile".Tap the three dots on the top right c...

Haven't received the phone verification code

If you don't receive a phone verification code after you've entered your phone number:Select the correct country code.Enter your phone numbe...

Haven't received the email verification code

If you don't receive an email verification code after you've entered your email address:Check your email address to make sure it's correct. ...

Unlink email/phone number

To unlink email/phone number from your account:Go to your profile by tapping "Profile". Tap the three dots on the top right corner of the sc...

Linking phone number/email address to a new account after deleting account

One phone number/email address can only be associated with one account. If your account has been deleted, the deleted account will be deacti...

Unable to change username

When changing your username, note:It can only contain English lowercase letters, numbers, underscores, and periods.It must contain 4 to 25 c...

Changing profile photo

To add or change a profile photo or video:Tap "Profile".Tap "Edit profile".Tap on "Change photo" and select "Take photo" or "Upload photo".

Updating name

To update your account name:Tap "Profile".Tap "Edit profile".Tap "Name".Edit your name and then tap "Save".Note: Bear in mind that your name...

Changing account bio

To update your bio:Tap "Profile".Tap "Edit profile".Tap "Bio".Edit your bio and then tap "Save".Note: Bear in mind that your Bio can only ha...

Unable to see games on the profile page

Try working through these first steps:Switch between Wi-Fi and mobile data.Clear app cache. Still not working?Please contact us and provide ...

Unable to see games in the liked list

Try working through these first steps:Switch between Wi-Fi and mobile data.Clear app cache. Still not working?Please contact us and provide ...

Unable to see games in favorites

Try working through these first steps:Switch between Wi-Fi and mobile data.Clear app cache. Still not working?Please contact us and provide ...

What is a verified HypeHype account badge?

The verified badge is a visual indicator that allows the HypeHype community to easily identify notable and authentic creators, developers, p...

Why does HypeHype have a verified account badge?

HypeHype's verified badge is an easy way for creators to let users know they’re seeing authentic games, comments, and content. It helps...

How are verified badges given / requested?

There are a number of factors considered in granting a verified badge This is not exclusive to but includes whether the user account is...

I've lost my verification badge, what can I do?

If your verification has been removed then please use this Link to send us a message.Please provide your full name, username and a...

Can I lose or be denied account verification?

Yes! HypeHype reserves the right not to grant verification status at our discretion.From time to time, HypeHype will review existing verifie...